Freshdesk

Brand Details

Type: Product

Description: Freshdesk is a cloud-based customer support software that helps businesses manage and resolve customer inquiries efficiently. It offers a ticketing system to consolidate interactions from various channels like email, social media, and websites into a unified workflow. This helps ensure no customer query is overlooked. Freshdesk incorporates AI-powered features and workflow automations to help agents manage, prioritize, and resolve tickets quickly. It also facilitates the creation of a knowledge base to empower self-service support. The software is scalable, growing with the business, and offers flexible pricing plans. Freshdesk is available as a mobile app, allowing customer support on the go.

Website: https://freshworks.com